Many of my posts seem to be about reflection.

Whether it be people, places, events or anecdotes, the spirit of this blog is to reach as many pharmacists with thoughts and experiences that may help them achieve a rich practice experience wherever they choose. Contributors range from all across the spectrum and include not just pharmacists, but other health professionals affiliated with pharmacy practice. I find the added perspective from nurses, technicians, doctors, benefit providers, and educators (to name a few) really help to enhance our messaging (yay, flu shots!) and support contributions that we may overlook (taking 5 minutes to review discharge orders, or explain special auth processes).

The past year has been very rewarding for PharmAspire. The social media aspect is a strange animal so it’s taken some time to get a handle on it. Some of the posts seem to have connected with readers from the comments I’ve received. For users of the wordpress site, these comments have been posted directly on the blog but I’ve had supportive feedback through email and text as well.

Building on these successes, 2014 is anticipated to be even better with a variety of content styles, and from a larger pool of contributors. If you would like to be a part of the project or have any content ideas to pass along, feel free to contact me:

Email: <dcovey@pharmaspire.ca>

Facebook: https://www.facebook.com/pharmaspire.ca

Twitter: @PharmAspire

After such a shameless plug, I have plenty to be thankful for this time of year. A special holiday thanks goes out to Laura M. She has been invaluable in not only introducing me to the blogosphere, but kicking my behind to promote on the above social media sites, and most importantly, applying gentle amounts of spit and polish to all of my ramblings so they are more easily read and on point (mostly). Her pieces on the site have added a real-world, front-line flavor that are genuine and powerful. Thank you Laura for the motivation and inspiration.

To all current readers, this would also not be possible without your interest in the writings and discussion. Pharmacy is dear to the hearts of all of us. Our careers, our public personae, our future opportunities all hinge on the events of today and how we navigate them. Our collective thoughts and observations are vital to seizing those opportunities as they arise. If this project helps connect two pharmacists or health professionals that have never met for the good of the profession, then we all benefit.

From myself, Laura M. and all PharmAspire contributors, we wish you a very happy holiday season. Here’s to good health and good times with family and friends! See you in the New Year!

Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of any agency, employer or affiliation.

Let’s forget for a second that I am a pharmacist by trade. Anyone, regardless of your education, belief system or social class, can put thoughts on a page. Fortunately, many do. They take many forms such as journals, blogs, poetry, songwriting, editorials, novels, plays, or scripts. Even the social media sites Twitter and Facebook are great forums for quick hits and grammar-optional pontification if needed 🙂

So why do folks write?

I’m not a philosopher by any means but I enjoy thinking and making others think. From a young age I was a curious sort with a never-ending stream of questions and observations. These served to both embarrass my parents and drive them bonkers, y’know, like the fruit-flavored candy with an even fruitier centre:

(Awesome vintage photo courtesy of Jason Liebig – http://www.collectingcandy.com/ )

It’s still true today. My curiosity about people and behavior has not waned (and yes, embarrassing the parents is MUCH more intentional and fun). Only through engagement with others can you learn about them and find out just as much about yourself. Examples include similar or disparate reactions to the same situations or messaging, coping mechanisms, value sets, and motivator/stressor combos.

Team dynamics and group behaviors are an extension of this. What does it mean to be a ‘people-person’ versus a ‘loner’? I’ve always considered myself a people-person, but that does not necessarily mean that I was always accepted as part of a community or group. Similarly, I feel drawn to loners because they tend to have an independence or quiet confidence about them, at least in appearance. If I was building a team, sprinkles of both would be essential. The extroverts want to engage and the introverts usually have well-thought out ideas and opinions that require a little encouragement to share. Having a label just oversimplifies; sometimes you want to go your own way and other times you seek out support of others. The label is best applied to a tendency, not a personality.

So back to writing…the fear of judgement can be a paralytic. Even as I type this, that gnawing sensation that my opinions are available for all to see is a bit overwhelming and downright odd. Surely many others have considered doing the same but aren’t quite ready to voluntarily have folks peer into their thought-processes. What might they learn? Will readers understand my premise?

So these are my thoughts and anyone is welcome to them. Whether you’re a member of the pharmacy profession or on the fringe, I’ve been inspired by so many people it’s tough to acknowledge each one of them properly. Patients, family, friends and colleagues have all had a hand in this project, whether it be good supportive advice or reality checks. The best way I know to thank them is to keep sharing bits of me that they’ve helped grow.

For that I write…

Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of any agency, employer or affiliation.

Just a few fun quick-hits:

1 ) Y’know? I really like counting Premarin; it’s ovoid shape makes the pills settle nicely on a counting tray. At one time the 4 colors were a bold green, maroon, pink and yellow. They are film-coated (no powdery messes) and they don’t need to be split. As a teaching tool, I have been told that the name itself refers to the original source of the medication and  translates to ‘PREgnant MARe’s urINe’ which is kind of a cool conversation piece whether completely true or not.

2 ) I can’t for the life of me figure out how to best handle multiple-strength dosing.

Once we received an Rx for Seroquel 75mg am, 50mg pm and 200mg qhs. It was filled with 25mg – 3 tabs qam & 2 tabs qpm, and as 200mg qhs. This Rx was refilled multiple times in about a 6-month period and due to recent adjustments, the filling of the 2 strengths somehow became staggered. We didn’t notice that the 200mg were lasting longer than they should and received an angry phone call from the specialist demanding to know why we filled the prescription the way we did: ‘I wanted him/her to take 8x25mg tabs at bedtime. The patient is no longer stable because he/she has decided not to take the night-time dose’. Okay, fine. Point taken.

Fast forward a few weeks. An Rx comes in for Gabapentin 500mg bid + 900mg qhs. Sensing that I may be causing more confusion than necessary, I ask if the doctor prefer I fill the prescription with one or multiple strengths (100mg and 400mg perhaps). Very politely I was asked why in the world  I would have someone take 19 caps a day when they could do it in 7? Um…I thought the same thing but, oh well.

3 ) Tylenol #1’s are a bone of contention for many folks. There must be an awful lot of people with intractable coughs requiring a bottle of these suckers a week. From a regulatory standpoint, I’ll need some convincing. A readily available Schedule II product, when taken in equivalent codeine doses, has the potential to be much more dangerous than its heavily regulated sister products. Ever notice how pharmacy teams treat T1s differently than other Schedule II products like iron supplements or decongestants? You want these products to be available for folks who truly need them, and not have it devolve into policing those that don’t (or would potentially benefit from an alternative therapy).

4 ) To the manufacturers of Concerta and Prometrium: bravo for your creativity in uniquely-shaped pills, but perfect spheres and cylinders are mighty annoying to try to count without them rolling off the counter onto the floor. At least the cylinder you have a good idea which direction it will go and chances are better for a great save or the 3-second rule (kidding).

Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of any agency, employer or affiliation.

Well don’t mind if I do 🙂

Advocacy for the pharmacy profession as a whole is like your favorite cheesecake recipe: there are many ingredients in differing amounts, but you can’t leave one out and expect it to taste right. Unfortunately It often feels like we’re trying to make this cake using only the cream cheese and hoping we can add the rest of the stuff when it’s half-cooked.

There are many segments in the pharmacy profession: community, institutional, academia, research, insurance/benefit providers, government, and consulting (to name a few) and all are required to advocate for the profession. All of these segments are impacted by reimbursement models and changes to legislation, either directly or indirectly. I strongly believe that pharmacists in all sectors want to thrive in the new environment but, as Laura’s recent post on ‘Comfort’ can attest, clinicians need time to evolve as practitioners. One day we were not prescribing, the next day the regulations passed and our whole way of practicing changed. Due to this short transition period, we find ourselves trying to convey confidence to the public while at the same time fending off doubters from other health professionals that feel we’re overstepping.

So polish up your soapbox. I’m sure you have one laying around somewhere. It doesn’t have to be large, or new, or fancy in any way. It just needs to support your weight so that you can stand above the rabble and be heard. It’s up to all of us to support our livelihoods as caregivers in a healthcare system that preys on those who lack vision. Should you have a rewarding interaction with anyone (patient, colleague, peer, another healthcare professional, etc.), share it so that others can begin recognizing their own.

With the flu-shot blitz fast approaching, we will once again be in the public eye. Get yourself ready to look the public square in the eye and show them how effective we can be with our new responsibilities. AND If they want to know a bit more about what we can do, Make sure your soapbox is in the corner…just in case 🙂

Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of any agency, employer or affiliation.

This blog is about inspiration and the many forms in which it presents itself. We lost an important colleague from the pharmacy world last week. She inspired many of her students as well as her peers.

She had been a fixture in the south end for well over 20 years and well-known in the community. Her proximity to the university meant that pharmacy students were never in short supply and she pushed them to be strong contributors to the profession. Her passion for teaching extended to the more recent influx of international pharmacists. She was patient and nurturing, allowing them to adapt their styles and lessons from their home countries. The college never hesitated to lean on her to evaluate new entrants and approve their structured time service.

I guess I should explain the title. Before you get the idea that this will devolve into a religious ramble, a few things I should point out as background. Firstly, I was raised Roman Catholic but have not been practicing (and I use the term loosely) for the past 20 years. I may debate and challenge many things about the faith chosen for me, but one thing I DO believe in is the human spirit. Everyone has a driving force that ultimately steers them in the life path they choose. For some, it may be material things. For others, power and control. When someone is known for helping others, it’s never because they are forced to. I had the pleasure of working alongside this individual since 2006 though her name was well-known to me when I started out as a student in 1998. I had lost contact over the past year so when the news hit, memories (as they have a habit of doing) come flooding back. Our last conversation was brief and unremarkable; It was October 2012, and as I recall we both just rehashed our summer vacations before being interrupted by the conference proceedings. So today I found myself looking up and getting lost in thought for a few minutes. If her spirit was floating about somewhere in the ether, I hope she heard my well-wishes.

Karen, may you rest in peace.

http://obits.dignitymemorial.com/dignity-memorial/obituary.aspx?n=Karen-Zed&lc=3758&pid=167056856&mid=5673497

Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of any agency, employer or affiliation.

I’ve been asked on more than one occasion what actually goes on in this neurotic, high-strung, circus of a mind I have. If only it was a Cirque de Soleil installment as opposed to a low-rent, 2-ring version.

Today, I’ve been contemplating the role of the community pharmacist and working with the public in general. We say “the customer is always right” in business time and time again. But at what point do we delineate between a fast-food joint and a professional environment, a product-driven service and a cognitive one?

It shouldn’t come as a surprise that most of us at one time or another have had a disagreement with a member of the public. These arguments can be about pricing, product selection, or communication in general. We try to take the high road as much as possible because it’s in our nature to be helpful. It is also our duty to help patients navigate our corner of the healthcare system. But what if you’ve tried to explain a situation as best you can and there is still no satisfaction? What if all the applicable rules have been followed, the proper folks were contacted, and employees carried out their tasks as prescribed, but still the customer remains unhappy? This is the hard pill to swallow. Once it gets beyond the point of no return and the customer has lost patience and faith that the situation will ultimately be resolved, there are no winners:

Scenario #1) You end up being ‘right’:

Although true, it’s bologna (or baloney depending on the mood). The consumer can now feel ashamed that they made a mistake, and possibly a spectacle in your store. You can puff your chest out and confirm that you are rightful ruler of the pharmacy domain. So what? This individual may no longer feel comfortable seeking you out in the future because that baggage is now part of their experience in your pharmacy.

Scenario #2) They end up being ‘right’ (which is always…see above).

Congratulations, you’ve given them the ammo they need to hold you over the barrel. You may have unwittingly validated their mistrust in your operation and the story will pass on to all of their friends, extended family, and complete strangers they meet on the waterfront. You slice up the humble pie to share with your fellow staff and take any lumps dispensed from the verbal frying pan.

Scenario #3) Reconciliation

Both parties agree that there may have been a possible miscommunication or regret how the situation was handled from their end. Even though this is the ‘best-case’ scenario, the onus is on the pharmacy provider to make any compromise as palatable as can be, since the consumer drives the business. The goal is to avoid them deciding to go somewhere else for a fresh start.

Oh, I forgot the last one:

Scenario #4) You’re both wrong

The line is drawn in the sand at the centre of town, you walk ten paces and turn around quickly only to find the ammo is behind the bar at the saloon. Everyone has a great laugh and reminisce about the happier times when all third parties were billed manually and we had typewriters that never jammed. All joking aside, this does happen occasionally and unfortunately, we lose this one too by virtue of the fact that the consumer has every right not to know better. Whereas we, the experts, have more tools at our disposal to figure things out.

That last phrase is probably the most important of this whole post. Admittedly, I don’t know much about cars, heat pumps, or hanging drywall. I rely heavily on trade experts who deal with these things every day and trust their advice is sound  (ideally while avoiding being ripped off). When the public does seek our services, it’s important to remember that we need to be that trusted expert that offers support no matter the customers’ education level or familiarity with our line of work. It can be frustrating when someone doesn’t know the name of the pill they need refilled, or don’t understand drug plan formularies. In many of these cases, they don’t need a lecture, they often just need someone to work through the issue with them.

I guess when it comes to ‘No-Win’ situations, we can’t be looking to win, only to help. If we help, everybody wins. Pure, unadulterated circus-brain logic right there.

Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of any agency, employer or affiliation.

Even writing the title made me squirm a little bit.

My guess is many of the readership will associate the term suicide with an event or an individual that evoke deep-rooted emotions. If you’re like me, you’re used to seeing people at their worst: in severe pain after day surgery, coughing up one of those pesky ‘lungs’ due to pneumonia, or being hit with a head-spinning diagnosis along the lines of diabetes or cancer. Unfortunately, suicide is a whole other monster to have nightmares about.

At some point in our professional careers, we will face a situation that none of us want to see happen: a person, -not a patient per se- , but a person is exposing their emotional core and saying in some way that they are giving up. If you already have a relationship with this person, the impact is devastating, if you don’t, I almost find it surreal to think that there’s a real threat that your interaction may make the difference between holding on and following through.

Let’s be fair and say we’re waaaay too hard on ourselves.

Although the threat is serious and real, it’s very doubtful that this person woke up that morning and suddenly began plotting. There is almost always a progression, either initiated by a single traumatic event, or perhaps a caustic home environment that has been chipping the layers away for years. I’ve found myself doing lots of listening, and not able to say very much due to my fear of saying ‘the wrong thing’. Is there really a wrong thing to say? I repeat often that I’m concerned and want to help. I try to determine if this episode is fleeting or intermittent. Have there been previous attempts? How much planning has been done? Have preparations been made? Do they know what kind of support they need? I also make sure they know that my expertise is limited and at this stage, having crisis numbers available to call is often the best  way to connect them to experienced professional help.

My solace, regardless of outcome is that I made myself available to this person in their time of need. Working in community, we pride ourselves on being accessible. When this kind of thing happens, everything else takes a back seat. Working with the ‘More Than Meds’ project http://morethanmeds.com , I find that I am much more composed and realistic with my ability to be a positive light in such black pitch. Even a soft candle may be enough to illuminate the way out of the dungeon; whether I am the right one to make them move in that direction is out of my control, but I’m learning to be okay with that.

Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of any agency, employer or affiliation.